Refund Policy

Our full refund promise:

✓ Only in cases of damaged/defective products or incorrect items delivered due to our error, we are happy to provide a free replacement if the desired product is in stock. If not available, a full refund will be initiated.

Note: To prove damage or a wrong product, a 360-degree parcel opening video is mandatory. Please start filming before opening the parcel.

✓ For partial COD orders, the ₹99 COD fee is non-refundable as it is a shipping/handling charge and not part of the product price.

How to Claim Return Requests

If you have any issue with the product delivered:

WhatsApp us at +91 9831879122 within 24 hours from the date of delivery.
Share your order ID + mandatory opening video as proof, highlighting the issue.
Our quality-check team will inspect and review the video and update you with the resolution within 24-48 hours.

Where Return/Refund Applies

We accept returns, but refunds are issued only as store credit.

✓ If you opt for a return for any eligible reason, the refund will be processed as store credit after deducting applicable logistics fees. The credit will be valid for 30 days and can be used on your next purchase.

✓ You will receive store credit refund only when the desired size or style is not in stock. If it is available, an exchange will be provided instead.

✓ For partial COD orders, the ₹99 COD fee is non-refundable as it is a shipping/handling charge and not part of the product price.

Questions? We're Here to Help

For any refund or return request, please contact us:

WhatsApp: +91 9831879122
Email: shilpibiswas2206@gmail.com

Our support team is available Monday-Friday, 10:00 AM - 7:00 PM